Refund and Returns Policy

1. General Policy

glamourspot strives to provide high-quality products. If you are not satisfied, you may request a return or refund under the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests must be submitted within 30 days of the delivery date.

2.2. Condition of Items

Returned items must be unused, unworn, and in their original packaging with all tags attached.

3. Return Process

• Contact our support team at [email protected] or call +1 (216) 227-1737to obtain a Return Authorization Number (RAN).
• Include the order number, reason for return, and photos if the item is damaged.
• Pack the item securely and include the RAN on the outside of the package.
• Ship the package to the address provided by our support team. You are responsible for the shipping cost unless the return is due to an error on our part.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

Refund amounts will reflect the purchase price of the returned item, excluding any shipping charges, unless the return is a result of a shipping error or defective product.

5. Non‑Refundable Items

• Gift cards, downloadable digital products, and personalized or custom‑made items.
• Items marked as final sale.

6. User Responsibilities

Customers are responsible for:

• Providing accurate contact and order information.
• Ensuring the returned product complies with the eligibility criteria.
• Using a trackable shipping method and retaining proof of shipment.
• Paying any applicable restocking fees where indicated.

7. Contact Information

For any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (216) 227-1737
• Address: 8535 North Main Terrace, Cleveland, Ohio 44123, United States

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. glamourspot reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.